How do I return or cancel an order? Returns If you are unhappy with a product and you want the full refund please send the unopened and unused product back in his original packaging, using the same shipping method. If you would like to send you a return label, the cost will be deducted from your order. Please contact customer service for more information on returning an item. Thank you. Cancel an Order To get your order to you as soon as possible, we start processing your order as soon as you click Place Order. It may be possible to cancel your order during processing, but once it moves to a shipped status it cannot be canceled. If Your Order Has Not Shipped: You may request a cancellation via e-mail and a 20 % cancellation fee will be applied to your order. You will receive a cancelation e-mail including the total amount refunded.