Shipping Policy

Due to high order volume and occasional nationwide carrier delays, shipments may sometimes be delayed. We appreciate your patience while we carefully prepare each order.

Order Processing

Orders are not prepared instantly. Please allow up to 72 hours for order processing before shipment.

Some products are stored in separate cold storage facilities, and retrieving them may require 6–12 hours before the order can be packed and prepared.

In some cases, items may need to be transferred from another storage location to complete your order. Orders are processed in the order they are received.

Shipping Schedule

Our shipping days are:

• Monday through Thursday for Priority Overnight orders

• Tuesday and Wednesday for Second Day shipping

For shipping on other business days, please contact us before placing your order or leave a request in the order comments. We will try to accommodate requests when possible but cannot guarantee them.

Our daily shipping cut-off time is:

• 2:00 PM Monday – Wednesday

• 12:00 PM Thursday

Orders placed after the cut-off time will be processed the next business day.

We do not ship on Saturdays or Sundays.

Orders placed on Friday with Next Day Shipping will ship on the next available shipping day, usually Monday.

Carrier Delays

Once an order leaves our facility, delivery times are the responsibility of the shipping carrier.

Weather conditions, transportation disruptions, holidays, and high shipping volumes may cause delays beyond our control. Shipping charges are non-refundable in the event of carrier delays.

We strongly recommend placing orders well in advance, especially during holidays or peak shipping periods.

Frozen and Perishable Products

We ship perishable items using insulated packaging and cold packs designed to maintain safe temperatures during transit.

It is normal for frozen products to arrive slightly thawed or partially defrosted. As long as the product is still cold to the touch, it is generally safe to refrigerate or refreeze according to standard food safety practices.

Dry ice and other cooling materials used in packaging may require special handling during shipment.

By placing an order for perishable products, the customer acknowledges and accepts the inherent risks associated with shipping frozen food.

Delivery Responsibility

It is the customer’s responsibility to ensure that someone is available to receive the package at the time of delivery.

We are not responsible for packages left unattended by the carrier, delayed pickup from delivery locations, or product spoilage caused by delivery delays after the package has been delivered.

Address Accuracy

Please verify your shipping address carefully before placing your order.

Make sure the street address, apartment or unit number, and ZIP code are correct. Address corrections can only be made before the shipping label is created.

If an order is shipped to an incorrect address provided by the customer, the order is considered fulfilled and non-refundable.

Subscription Orders

If you enroll in a subscription program, your first shipment will begin the following month.

Subscription shipments are typically sent during the last week of each month.

Orders placed in December will begin shipping in the last week of January of the following year.