How do I return or cancel an order?Returns & RefundsBecause our products are perishable food items we do not accept returns. Once an order has been shipped and delivered, the products cannot be returned or resold for food safety reasons. If you experience a problem with your order, please contact us within 6 hours of delivery by replying to the order confirmation email and include:
We will review the situation and, if appropriate, offer a replacement, store credit, or partial/full refund at our discretion. Products that are opened, partially used, improperly stored, or reported after the 6-hour window may not be eligible for compensation. Order Cancellation PolicyTo ensure the quality and freshness of our products, order processing begins immediately after an order is placed. This may include purchasing livestock, sourcing specialty products, scheduling USDA processing, preparing packaging, and reserving inventory. Standard OrdersBefore ShipmentIf your order has not yet shipped, you may request cancellation by email. Approved cancellations are subject to a 20% cancellation fee to cover payment processing fees, administrative expenses, order handling, and other costs incurred before shipment. A confirmation email will be sent showing the final refund amount. After ShipmentOnce an order has shipped, it cannot be canceled. Due to the perishable nature of our products, shipped orders are considered final. Custom OrdersAll custom orders are final, non-cancelable, and non-refundable. Custom orders are discussed and approved with the customer before the order is placed. Once the order is submitted, work begins immediately and may include:
Because custom orders are specially prepared and often involve perishable products that cannot be returned to inventory or resold in their original intended form, they cannot be canceled after the order has been placed, regardless of whether processing has been completed. BackordersOccasionally, certain products may become temporarily unavailable due to seasonal availability, supplier delays, or high demand. If an item is placed on backorder, we will notify you and ship it as soon as it becomes available. You may request cancellation of a backordered item before it ships by contacting Customer Service by email. If a backordered item is not canceled before shipment, it will be shipped automatically when available. Once a backordered item has shipped, it is considered a final sale and cannot be canceled, as our products are perishable food items. 🥚 Hatching Egg Policy & Hatchability DisclaimerNo Guarantee of HatchabilityWe do not guarantee hatch rates or hatchability of any eggs sold. Hatching eggs are a fragile, biological product, and successful hatching depends on multiple factors beyond our control, including but not limited to:
Because of these variables, hatch success cannot be predicted or guaranteed. Fertility vs. Hatch RateWhile we maintain healthy breeding stock and follow best practices, please understand:
Shipping RisksAll eggs are carefully packed using protective materials and proven methods. However:
Buyer ResponsibilityBy purchasing hatching eggs, the buyer acknowledges:
No Returns or RefundsDue to the perishable and sensitive nature of hatching eggs:
Damage or Delivery IssuesIf your package arrives visibly damaged:
Failure to provide proper documentation may void any claim. Final NoteWe have been shipping hatching eggs for many years and take pride in our packing and flock management. However, hatching eggs are not a finished product—they are a process, and results will always vary. |